Shipment Policy & Terms and Services

1. Terms of Service

Terms of Service

Effective Date: March 19, 2026

Welcome to Osmad Prestige. These Terms of Service govern your use of our website and the purchase of our premium products. By accessing or using our website, placing an order, or creating an account, you agree to be bound by these terms.

1. General

  • Osmad Prestige sells premium power banks, power adapters, car chargers, ambient lighting, and related electronica.
  • We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
  • All prices are in PKR (Pakistani Rupees) unless otherwise stated and are subject to change without notice.

2. Orders and Payments

  • All orders are subject to acceptance and availability.
  • We use secure third-party payment gateways. You agree to provide accurate and complete payment information.
  • We reserve the right to cancel or not process orders suspected of fraud or unauthorized payment.

3. Shipping and Delivery

  • Shipping timelines are estimates only and may vary due to unforeseen circumstances.
  • Domestic (Pakistan) shipping: Orders are typically processed and shipped within 1–3 business days. Delivery is expected within a maximum of 7 days.
  • International shipping: Delivery is expected within a maximum of 30 days from the date of shipment.
  • We are not responsible for delays caused by customs, couriers, or force majeure events.

4. Returns and Refunds

  • Please refer to our separate Return Policy for detailed return, exchange, and refund procedures.
  • All returns must comply with the conditions stated in the Return Policy.

5. Product Information

  • We make every effort to display accurate product images, descriptions, and pricing. However, we do not guarantee that all details are error-free.
  • Colors may appear slightly different due to monitor settings.

6. Intellectual Property

  • All content, logos, images, and designs on this website are the property of Osmad Prestige and are protected by copyright and trademark laws.
  • You may not use, reproduce, or distribute any content without our prior written consent.

7. Limitation of Liability

  • To the maximum extent permitted by law, Osmad Prestige shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
  • Our total liability shall not exceed the value of the product purchased.

8. Governing Law

  • These terms shall be governed by and construed in accordance with the laws of Pakistan.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.

9. Changes to Terms

  • We reserve the right to modify these Terms of Service at any time. Continued use of the website after changes constitutes acceptance of the new terms.

Contact Us For any questions regarding these Terms of Service, please email us at: support.osmadprestige@gmail.com

2. Shipping Policy

Shipping Policy

Effective Date: March 19, 2026

Thank you for shopping with Osmad Prestige. We strive to deliver your premium products as quickly and reliably as possible.

Domestic Shipping (Within Pakistan)

  • Processing Time: Orders are usually processed and handed over to the courier within 1–3 business days.
  • Delivery Time: You can expect delivery within a maximum of 7 days from the date of order confirmation.
  • Shipping is handled through trusted local courier partners (e.g., TCS, Leopard, or Pakistan Post).
  • Shipping charges are calculated at checkout based on weight, volume, and destination.

International Shipping

  • Processing Time: Orders are processed within 1–5 business days.
  • Delivery Time: International orders are expected to arrive within a maximum of 30 days from the date of shipment.
  • Delivery times may vary depending on the destination country, customs clearance, and local postal services.
  • International customers are responsible for any customs duties, taxes, VAT, or import fees imposed by their country.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your order using the link provided or by contacting our support team.

Shipping Limitations

  • We currently ship to most countries. If your country is not available at checkout, please contact us.
  • We are not responsible for delays caused by customs, incorrect shipping addresses provided by the customer, or force majeure events (natural disasters, strikes, pandemics, etc.).
  • If an incorrect address is provided, additional shipping charges may apply for redelivery.

Lost or Damaged Shipments

  • In case of lost or damaged packages during transit, please contact us within 7 days of the expected delivery date.
  • We will work with the courier to investigate and resolve the issue (replacement or refund where applicable).

For any shipping-related questions, please reach out to us at: support.osmadprestige@gmail.com