Privacy policy

Effective Date: March 19, 2026

At Osmad Prestige, we are committed to protecting your privacy and handling your personal information with the highest standards of care, transparency, and security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://osmadprestige.myshopify.com or our custom domain), make a purchase, or interact with our services.

By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

Personal Information you provide to us:

Name, billing and shipping address, email address, phone number
Payment information (processed securely by third-party providers — we do not store full card details)
Order history and preferences
Any information you provide when contacting us or signing up for newsletters

Automatically Collected Information:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, clicks)
Cookies, pixels, and similar tracking technologies
Location data (approximate, based on IP address)

Information from Third Parties:

Analytics and advertising partners (e.g., Google Analytics, Meta)
Payment processors and shipping carriers

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders, including shipping and payment
To communicate with you about orders, updates, and customer support
To send marketing communications, promotions, and newsletters (you can unsubscribe anytime)
To improve our website, products, and customer experience
To personalize your shopping experience
For security, fraud prevention, and legal compliance
To analyze website traffic and performance

3. How We Share Your Information

We may share your information with:

Service Providers: Shopify (our e-commerce platform), payment processors, shipping companies, email marketing services, and hosting providers
Legal Requirements: When required by law, court order, or government authority (including in Pakistan or your country of residence)
Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember preferences, analyze traffic, and deliver targeted advertisements. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy (if available) or contact us.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, order-related data is kept for 7 years for accounting and legal purposes.

7. Your Rights and Choices

Depending on your location, you may have rights to:

Access, correct, or delete your personal information
Object to or restrict certain processing
Withdraw consent (where applicable)
Data portability

To exercise these rights, please contact us at the details below. Residents of certain regions (such as those under GDPR, CCPA/CPRA, or upcoming Pakistani data protection laws) may have additional rights.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside your country of residence (including Pakistan and countries where our service providers operate). We take appropriate safeguards to ensure your data receives an adequate level of protection.

9. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.